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Information Technology

A major phase of outsourcing consists of selecting your service providers. That can be a major challenge.For small-to-medium sized businesses, business process outsourcing (BPO)– tasking a specific project, task, or service to a third-party provider — is fairly common. Outsourcing tech support, customer help desk functions, and on-site maintenance all fall into this category. According to us, many companies turn to IT outsourcing for access to otherwise unavailable resources: staff capabilities, hardware or infrastructure access, or other capabilities.

Using a hosted server (instead of purchasing and maintaining your own equipment) lets businesses fix expenses at pre-set amounts each month. There are no up-front equipment expenses or variable maintenance costs beyond this fixed amount. Here are some of the reasons small businesses are outsourcing IT:

  • Flexibility: Companies in transition — particularly those that are rapidly growing, moving, initiating new projects, or merging with other organizations — like the flexibility provided by an outsourcing company. Instead of hiring new employees for temporary projects, a company can contract for specific services or for specific time periods.
  • Expertise: One of the most popular reasons for outsourcing any project is to get access to expert knowledge and experience that current employees can’t provide. You also won’t have to pay for your IT person to keep up-to-date on new techniques and programs via training. The outsource company trains those employees for you.
  • Access to Resources: One of the most commonly outsourced business functions is the customer service help desk. Outsourcing can help businesses without the office space, employee availability, or personnel language capacity to serve clients across time zones at all hours of the day.